Frequently Asked Questions

Domain DNS

DNS hosting is needed to make sure that users can access websites, email, and other services on the Internet. DNS hosting connects domain names to IP addresses, so your users can get the services they need. It is also possible to add other ownership information and preferences to the domain name using the DNS.

Slickalpha DNS hosting is faster, more reliable, and capable of handling high-traffic loads more efficiently and effectively. Our DNS is easy to customize and supports custom domains and subdomains, as well as other advanced features.

Using Slickalpha DNS, you can easily import public DNS records from the web, and make automated entries for your mailspace subscriptions.

Domain verification helps us make sure that you own the domain name. Domain verification also helps verify that your DNS configuration is correct and that the DNS records resolve correctly.

Slickalpha DNS is a free DNS hosting solution that allows you to host and manage your domain's DNS records. You can read our documentation on setting up Slickalpha DNS, to learn more about how to configure your domain.

Presently, we support all widely used record types such as A, AAAA, CNAME, TXT, MX and SRV. We are working to support additional DNS record types.

When you add a domain name to your Slickalpha account with Slickalpha DNS turned on, our systems look up your public DNS records online.

To effectively use DNS imports, check for missing records after you import your DNS records, and then change your nameservers on your domain registrar's website, after importing your existing DNS records.

Business Email

Email is crucial for business communications. Businesses require two email setups: one for receiving and responding to official email (also known as business email or webmail or custom email) and another for marketing and sending newsletters (also known as bulk mail or promotional email). Our business email solution gives you a secure and flexible way to send official business communications.

A storage pool is the amount of storage space that a mailspace can share between its mailboxes. You can limit the amount of storage space each mailbox can consume on a mailspace subscription. Storage pools can be scaled up instantly using mailspace add-ons.

We offer a business email solution that can be used solely for official business communications, and to communicate with your business prospects. Our service should not be used for "bulk"/marketing emails or be confused with "anonymous" email services.

Our Mailspaces are base subscriptions that allocate email storage and access to you on our cloud for your domain.

Mailboxes are individual email addresses (like used for sending and receiving email, with storage allocated from it's mailspace. Each mailspace comes with a set of free mailboxes. You can increase the mailboxes available to your mailspace, by upgrading it or by using add-ons.

Aliases are email addresses that can forward email to your mailbox, but cannot send email or have email storage on their own.

All our business email solutions come with effective spam protections. Our anti-spam systems are highly accurate when it comes to detecting spam and junk emails, with a success rate of up to 99%. This means you can be sure that your inbox will remain free of any unwanted and potentially malicious emails.

To ensure that our network is available to all our patrons, we use sending limits and spam filters to filter out outgoing emails. However, our sending limits are rarely exceeded on everyday usage, which is tied to efficient usage rather than strict limits.

Fresh messages to any external mailbox
~5 messages per minute
~100 messages per hour
~400 messages per day
~1000 messages per week

Replies to any external mailbox
~5 messages per minute
~∞ Unlimited otherwise

All communications within your mailspace
∞ Unlimited

Email Pricing

Our pricing system offers the most advantageous approach to configuring business email for your domain. It allows you to select the best option that meets your organization's specific needs, while giving you the freedom to change or adjust as required.

To start using our email services, you will need a mailspace subscription. Mailspace subscriptions are the bare minimum base plan packages, which can be scaled up with upgrades or add-ons. Please note that startup plans cannot be upgraded to business plans at this time.

Mailspace and add-on subscriptions can be purchased for varying span, starting from 30 days up to 3 years, which can be further extended through renewals. Without timely renewal, subscriptions will be automatically canceled, and all relevant data deleted after 45 days.

All our product subscriptions require upfront payment**, without any long-term obligation. The contract terms are limited to the payment made and if you are not satisfied with our products, we also offer a 30-day full refund policy. We also offer a 30-day free trial for mailspace subscriptions, without any risk or commitment.

Furthermore, when you cancel select subscriptions after 30 days, we also offer prorated credit refunds in the form of account credits, which can you used to purchase on our platform. You can check if your order qualifies for a refund by clicking the Cancel button on the order details page.

Please refer to our Terms for other policies. If you require further clarification, please don't hesitate to contact us.

**Upfront payments give you more control over your business finances, as you can plan and budget accordingly. Our subscriptions are available for longer spans of up to 3 years. This eliminates the need to make multiple payments throughout the year. Ultimately, this will save you from any potential issues with failed payments or the imposition of penalties.

Absolutely! You can start using Slickalpha mailspaces for free for 30 days by clicking the 'Try for free' button. To learn how to set up your first mailspace, please read our Free trial guide documentation.

Yes, you can start with a plan within your budget, and scale as you grow. You can also use our flexible add-ons instead of upgrades, which can be canceled anytime when you don't need them. Please note that startup plans cannot be upgraded to business plans at this time.

We keep our prices low by keeping our operations as efficient and cost-effective as possible. Although we take great care to ensure that our prices are low, we do not compromise quality or security. Utilizing our exclusive tools and methods, we deliver secure and reliable business email solutions that meet the top industry standards. Try our email for free and tell us how we're doing.

Email Transfers

Importing email to your Slickalpha mailbox is easy. Read our documentation on importing email to Slickalpha to start your email imports.

If you have less than 100 MB of email (1000 text messages), the import process should complete within a few minutes. If our system is unable to import larger mailboxes in one go, the process will return to the Partial state. The Partial state allows you to access your mailbox and automatically retries import in 24 hours. Once the import is complete, the import process will be marked as Completed.

You can configure the automatic processing of email imports to take place every 24 hours. After completing each import, the import process will be marked as Active. This feature is available only on Business mailspaces.

You can import email from any personal email service like Gmail, iCloud, Outlook, and Yahoo that provides IMAP access. Read our documentation on how to import email from Gmail for more information.

Your mailbox will be placed in the Locked state to prevent data loss and data corruption. However, during this state, only the mailbox login is locked, and incoming email get processed as usual.

When you queue a request to import, you have up to 5 minutes to cancel it. Thereafter, the process will run to completion.

Early Access

Slickalpha EA is an early release program with risk-free access to our platform. During this program, you get extra benefits in return for your patience, feedback, and insights in helping us build a better platform.

1. EARLYACCESS !!EA-exclusive (Flat 60% off on first five annual mailspace subscriptions.)

2. TRIALEMAIL (Start your free trial with one month BUSINESS-5X mailspace subscription.)

Thank you for your feedback, we have completed EA Phase III on March 31, 2023. Early Access updates to the Slickalpha platform include,

Updated order system
New business plans
Email imports
PayPal payments

Get a flat 60% off on all mailspace subscriptions using EA-exclusive coupon codes. EA exclusive coupons are valid until May 31, 2023.

Your feedback is invaluable to us. During this stage, your feedback exerts greater influence on our platform. Please send your feedback directly to our inbox at

As we receive feedback and iterate on our products, we may make necessary design changes and implementations. We may also choose not to progress some features to general availability. Our team of experts have vetted the platform for bugs and errors; however, there is a slight possibility that you may encounter a few functional and performance glitches with occasional downtime.


We accept all major cards, including Visa, Mastercard, American Express, and Discover. Credit card payments are processed securely on our platform through the Stripe payment gateway. Now you can also make payments through PayPal.

We offer a 30-day money-back guarantee and automated full refunds on all payments made using cards and PayPal. When you cancel select subscriptions, such as mailspaces, beyond 30 days, we also offer prorated credit refunds in the form of account credits, which can you used to purchase on our platform. You can check if your order qualifies for a refund by clicking the Cancel button on the order details page.

The account balance is a wallet-like currency that can be used for your purchases. The withdrawal of your account balance is not supported.

Upon authorization of payment, each cart checkout is processed as a one-time charge. Therefore, payments on our platform must be re-authorized at each checkout. Slickalpha does not store your card information.

Discounts are available through coupon codes available on select products and services. Check the Early Access page for coupons, which can be applied at checkout.

Bonus credits are limited-use tokens that can be used to avail of discounts (up to 90%) on select products and services.