Frequently Asked Questions

Domain DNS

To simply put, if domain names (like slickalpha.com) are human-readable ways of addressing and accessing services on the internet, a domain name's DNS hosting helps internet networks resolve and direct visitors of those domain names to internet locations such as a web server or a mailspace.

Our free DNS solution offers several added benefits, including importing your public DNS records from the web and creating automated entries for your mailspace subscriptions.

Domain verification helps us verify your ownership of the domain name. Domain verification also helps check your DNS configuration to confirm the DNS records resolve correctly.

Slickalpha DNS is a free DNS hosting solution where you can host and manage your domain's DNS records. For more information, please read our documentation on setting up Slickalpha DNS for your domain.

We currently support all widely used record types such as A, AAAA, CNAME, TXT, MX and SRV. We shall support all common DNS record types soon.

When you add a domain name on your Slickalpha account with Slickalpha DNS enabled, our systems lookup your public DNS records on the web.

For DNS imports to work correctly, please add your domain name first, check for missing records if any and manually add them before switching the nameservers on your domain registrar's website.

Business Email

Email is an essential means of communication for a business. Each business needs two email setups. The first is the official email to receive and respond to (also known as 'Business email' or 'Webmail' or 'Custom email'). The second is for marketing and sending newsletters (also known as 'Bulk mail' or 'Promotional mail'). Our mailspace solution offers a secure and efficient business email for your official business communications.

We offer free base storage with all email plans to get started. You can expand your storage pools anytime when you need them using add-ons.

Our business email solution is a Webmail type of service and can be used solely for receiving email and for communicating with your business prospects (those consented per CAN-SPAM Act and other regulations), and for inter-organization and other official business communications. We do not offer, and our service cannot be used for bulk/marketing emails or be mistaken for anonymous email services.

Storage pools are storage allocations for a mailspace subscription, which can be shared between mailboxes on that subscription. For example, when you purchase a subscription with 9 mailboxes, you can allocate how much space each of those 9 mailboxes can consume.

All our business email solutions come with efficient spam guards with up to 97%+ accuracy in detecting incoming spam and junk emails.

All outgoing emails are filtered through sending limits and spam filters to protect our network and make sure our resources are available for everyone. However, our sending limits are rarely exhausted on everyday usage, which is tiered for efficient usage as opposed to strict limits.

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Fresh messages to any external mailbox
~5 messages per minute
~100 messages per hour
~400 messages per day
~1000 messages per week

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Replies to any external mailbox
~5 messages per minute
~∞ Unlimited otherwise

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All communications within your mailspace
∞ Truly unlimited

Email Pricing

Our pricing model for custom email is monthly and yearly subscriptions for both base plans and add-ons. Plan validity can be set during checkout. Each plan validity month has 30 days.

Mailspace base subscriptions expire soon after plan validity from subscription activation. You can hold up to 3 non-activated mailspace subscriptions on your account. On expiry without timely renewal, mailspace subscriptions are canceled automatically and their data removed 10 days after expiry.

There are no long-term commitments and no hidden fees. You can cancel your subscription anytime or upgrade them as per your needs.

Absolutely! Click the 'Start for free' button and start using Slickalpha mailspaces free for 1 year. Offer valid for your first purchase.

Of-course! Start with a plan within your present budget, and scale them along your business.

Our email plans are economical and cost-efficient by reducing wastage on idle resources while maintaining superior value. Try our email solution for free and tell us how we're doing.

Email Transfers

Importing email to your Slickalpha mailbox is easy. Read our documentation on importing email to Slickalpha to start your email imports.

If you have less than 100 MB of email (1000 text emails), import process should complete within few minutes. If you are importing for the first time, due to import limits set by email providers, the process will fall back to the partial state, similar to the active state, except the partial state will mark as completed once all mails have been imported.

Yes! You can schedule imports and imports will be processed automatically every 24 hours.

Yes! You can import email from almost any personal email service like Gmail, Outlook, Yahoo, and so on that offers IMAP access. Read our documentation on how to import email from Gmail for detailed steps.

To prevent loss of data and data corruption in your mailbox, your mailbox will be placed in the locked state. However, during this state, only the mailbox login is locked, and incoming email get processed as usual.

You can cancel an import process within 5 minutes of queuing a request. Beyond that, you may have to wait until the process is complete.

Early Access

Slickalpha Early Access is an early-release phase with risk-free access to our platform. During this program, you get extra benefits in return for your patience, feedback, and insights in helping us build a better platform.

1. EARLYACCESS !!EA-exclusive (Flat 60% off on first five annual mailspace subscriptions.)
Checkout 6X with EARLYACCESS

2. TRIALEMAIL (Start your free trial with one month STARTUP-3X mailspace subscription.)
Checkout 3X with TRIALEMAIL

Thank you for your support and feedback, we have completed EA Phase I on 22nd May'22. Changes to Slickalpha platform include,

Effortless email import experience
Paypal payments
UI update and bug patches

Get flat 60% off on all mailspace subscriptions using EA-exclusive coupon codes.

Your feedback is invaluable to us. During this stage, your feedback exerts greater influence on our platform. Please send your feedback directly to our inbox at feedback@slickalpha.com.

As we receive feedback and iterate on our products, we may make necessary design changes and implementations. We may also choose not to progress some features to general availability. Our team of experts have vetted the platform for bugs and errors, however, there is a slight possibility that you may encounter a few functional and performance glitches with occasional downtime.

Payments

We accept all major cards, including Visa, Mastercard, American Express, and Discover. Credit card payments are processed securely on our platform through the Stripe payment gateway. Now you can also make payments through Paypal.

We offer a 30-day money-back guarantee and automated full refunds on all payments made using cards and PayPal. Partial refunds (pro-rated) are available on select products and services, which get added to your account balance. Click the Cancel order button on order details page to view refund eligibility for that order.

Account balance is a wallet-like currency, which can be used for your purchases. Currently, we do not support the withdrawal of your account balance.

Each cart checkout is processed as a one-time charge made immediately after you authorize payment. Thus, payments on our platform must be re-authorized on each checkout. Slickalpha does not store your card data.

Discounts are available through coupon codes available on select products and services. Check EA page for coupons, which can be applied at checkout.

Bonus credits are limited-usage tokens that can be used to avail of discounts (Up to 90%) on select products and services.

Managed DNS